Refund policy

Last updated: September 24, 2025 For questions regarding returns, please contact: info@revivamotion.com

30-Day Return Window & EU Cooling-Off Period

At RevivaMotion®, we stand behind the quality of our products. You may request a return within 30 days of the delivery date.

Note for European Union Customers: Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the statutory right to cancel or return your order within 14 days for any reason and without justification, provided the items meet the conditions below.

Eligibility Requirements

To qualify for a return, items must be:

  • Unused, unworn, and in the same condition that you received it.
  • Unopened and unaltered, with all tags and original packaging intact.
  • Returned with all accessories, manuals, inserts, and complimentary gifts.
  • Accompanied by a valid order number and an authorized Return Merchandise Authorization (RMA) issued by RevivaMotion®.

Important: Shipping & Address Policy

To ensure a sustainable and efficient return process, RevivaMotion® operates with centralized inspection facilities.

  • Do not return items to the sender's address listed on the original shipping label. Our logistics centers are separate from our distribution points.
  • Authorized Address Only: Once your return is approved, we will provide you with the specific, authorized return address and detailed instructions.
  • Unauthorized Returns: Items sent back without a prior request or to the incorrect address will not be accepted and are not eligible for a refund.

Hygiene & Product Integrity Policy

To protect the health and safety of all customers, any product that has been opened, worn against the skin, or had its hygiene seal broken is not eligible for return or exchange, unless defective upon arrival. This includes, but is not limited to:

  • Braces worn for extended use.
  • Skincare or personal-care tools.
  • Applicators, heads, creams, or consumables once opened.

Non-Returnable Items

Unless defective upon arrival, the following items are not eligible for return:

  • Gift cards, final-sale, or clearance items.
  • Hazardous materials, flammable liquids, or gases.
  • Customized or personalized products.

Damaged or Defective Items

If your order arrives damaged or is defective, please contact info@revivamotion.com within 48 hours. Include your order number and clear photos of the shipping box, label, and the damaged item. We will promptly arrange a replacement or provide a prepaid return label.

How to Initiate a Return

  1. Request: Email info@revivamotion.com with the subject: “Return Request – [Order #]”.
  2. Approval: If approved, you will receive an RMA and the designated return address.
  3. Ship: Securely package the item and ship it by the stated deadline. Tracking is required. 4. Costs: Unless the return is due to our error (defective/wrong item), return shipping costs are the responsibility of the customer.

Refund Process

Once your return is received and inspected (usually within 10 business days), we will notify you of the approval or denial.

  • Approved Refunds: Automatically issued to your original payment method.
  • Timeline: Most banks take 3–10 business days to process the credit. If more than 15 business days have passed since approval, please contact us.
  • Note: Original shipping charges are non-refundable. We reserve the right to issue a partial refund if items are returned used or incomplete.

Bundles & Promotional Offers

  • Bundles: Items bought as a bundle (e.g., "Buy 2, Get 40% OFF") must be returned together. Partial returns of bundles are not permitted.
  • Free Gifts: All complimentary gifts must be returned unused. If not returned, their retail value will be deducted from your refund.